We want you to have a smooth and satisfying shopping experience with us. If you receive a damaged, defective, or incorrect product, we are here to help.

🔹 1. Eligibility for Returns

You can request a return within 7 days of receiving your order if:

• The product is damaged upon delivery
• You received a wrong item
• The product has a manufacturing defect
• The product is not as described

To be eligible for a return:

• The item must be unused
• It must be returned in its original packaging
• Include all accessories, tags, and invoice

🔹 2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned:

• Used or damaged items
• Products without original packaging
• Personal care items (if applicable)
• Products damaged due to customer misuse

🔹 3. Return Process

To initiate a return:

1. Email us at luxlinedevine@gmail.com or WhatsApp us at 70478 17285
2. Provide your order number, product photo, and reason for return
3. Our team will verify and arrange a reverse pickup if applicable

Once the product is received and inspected, we will notify you of the approval or rejection of your return request.

🔹 4. Refund Policy

If your return is approved, your refund will be processed within 5–7 business days through the original mode of payment.

Refunds will not be issued for:

• Items damaged due to misuse
• Products returned without complete packaging
• Items not meeting return conditions

🔹 5. Replacement Policy

If you prefer, we can replace the product instead of providing a refund (based on stock availability).
Replacements are processed quickly once the return is approved.

🔹 6. Order Cancellation

You may cancel your order before it is shipped.
Once shipped, cancellation is not possible — you may request a return after delivery (if eligible).

🔹 7. Contact Us for Support

For any return or refund assistance, reach out to us:

📧 luxlinedevine@gmail.com
📞 70478 17285
💬 WhatsApp: 70478 17285